Below you'll find instructions for accessing the main areas of our support desk.
Looking for Something?
Search our Knowledge Base and see if you can find your answers there.
If you have been asked for a Remote Support session, click the link below.
Do you have a question?
Simply submit a ticket and one of our support representatives will be in touch shortly to help you.
Do you have an existing ticket?
No problem. You can see the status, check forupdates, and read all of your existing tickets.
Your message has been submitted and we will contact you as soon as possible!
We are currently going through the process of creating KB articles and they should start appearing soon.
If you have any questions, please feel free to submit a support ticket.
The following Microsoft knowledge article also gives the instructions to enable tracing.
The next step is to perform the actions required to reproduce the error or issue.
Once this has been reproduced you can turn tracing off by unchecking the Tracing box and click Save
Next you will need to locate the log files creating from the tracing and compress and send them to us.
The traces are located in the following directory for Windows 7 and Windows 8:
The traces are located in the following directory for Windows XP:
C:\Documents and Settings\<username>\Local Settings\Application Data\Microsoft\MSCRM\traces
Add the contents of the folder to a zip file and create a support ticket with any additional information, for example the steps performed to reproduce the error.
To connect to your MyCRM Dynamics CRM 2011 hosted Organisation connect when prompted with https://dev.mycrmhosted.net
To connect to your MyCRM Dynamics CRM 2016 hosted Organisation connect with the same url you browse to for the web version when prompted.
If you would like to add a new user please create a new support ticket and select Hosted as the Department.
Provide your details, the CRM Organisation, the start date and the new users details.
The new user details we need are First Name, Last Name and E-mail Address
If you have multiple new users, you can attach a csv file in the First Name, Last Name, E-mail Address format
To change your password you will need to log into https://support.mycrmhosted.net and login with your current user name and password
Once logged in, there is an option to change your current password.
If you are unable to change your password, please create a ticket and select Hosted as the Department.
Provide details of the account you wish to reset and we will send a new temporary password to this email address. You can then use the process above to change your password.
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