Where are all the KB Articles?
We are currently going through the process of creating KB articles and they should start appearing soon.
If you have any questions, please feel free to submit a support ticket.
Enable Tracing
The following Microsoft knowledge article also gives the instructions to enable tracing.
http://support.microsoft.com/kb/2862031
How to enable tracing for the Microsoft Dynamics CRM for Outlook client
- Go toStart, clickAll Programs, clickMicrosoft Dynamics CRM, point to Diagnostics, and select the Advanced Troubleshooting tab
- Click to mark the Tracing box and click Save
Reproduce Error
The next step is to perform the actions required to reproduce the error or issue.
Once this has been reproduced you can turn tracing off by unchecking the Tracing box and click Save
Send Us Log Files
Next you will need to locate the log files creating from the tracing and compress and send them to us.
The traces are located in the following directory for Windows 7 and Windows 8:
%Userprofile% \AppData\Local\Microsoft\MSCRM\Traces
The traces are located in the following directory for Windows XP:
C:\Documents and Settings\<username>\Local Settings\Application Data\Microsoft\MSCRM\traces
Add the contents of the folder to a zip file and create a support ticket with any additional information, for example the steps performed to reproduce the error.
Dynamics CRM 2011
To connect to your MyCRM Dynamics CRM 2011 hosted Organisation connect when prompted with https://dev.mycrmhosted.net
Dynamics CRM 2016
To connect to your MyCRM Dynamics CRM 2016 hosted Organisation connect with the same url you browse to for the web version when prompted.
New User
If you would like to add a new user please create a new support ticket and select Hosted as the Department.
Provide your details, the CRM Organisation, the start date and the new users details.
The new user details we need are First Name, Last Name and E-mail Address
If you have multiple new users, you can attach a csv file in the First Name, Last Name, E-mail Address format
Change Password
To change your password you will need to log into https://support.mycrmhosted.net and login with your current user name and password
Once logged in, there is an option to change your current password.
Reset Password
If you are unable to change your password, please create a ticket and select Hosted as the Department.
Provide details of the account you wish to reset and we will send a new temporary password to this email address. You can then use the process above to change your password.
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